I would just like consistency. It irritates me when they weigh your hand luggage in 1 queue but not another. 1 year Thomas cook refused 3 of ours because they were 1/2 " too big for the basket size guide, the handle stuck out of the top. When we got on the plane we saw loads of people with much bigger hand luggage than ours. We just happened to get in the queue that Mrs Jobsworth was checking in.