Whenever I go into my RSB Branch I always note there are only ever 2 to 3 tellers at the desks.
I used to walk past and go to the business counters. A while ago, a new rule came into force that the business desks would be closed at lunchtimes. I thought this strange as I am sure a lot of business used the counters then.
I went into my branch yesterday and walked down to the business counter and was quickly told the business counters where now permanently closed. I was amazed.
This new rule means that people waiting to see a teller will now have to queue with business people paying in money. I have seen these transactions, bags of money have to be counted and coins weighed and each bag has to be noted by the teller. This takes a long time. So, with a maximum of three tellers serving everyone I can foresee huge queues at my branch of RSB.
No wonder RBS are now going into profit they are just cutting services to suit themselves and not consulting their customers. What a shower.
Be warned if you are with RBS this new move will probably be nationwide.