ING internet banking

[kayakebab]

Thanks Ian

I'm in a telephone queue to customer services, going to see if I can add a UK phone number.

[Ian]

Hope they set it up for you - I have just been on line to check it still works or if they have changed anything as I have not done a transfer for about 6-weeks - and it does work fine asking which number would you like the PIN sent to on a drop down box option - good luck

[kayakebab]

I'm still on hold, I shall be asking to close the account by the time they answer...
Ian  - Where is the drop down box, maybe I can just do it online instead of over the phone?

[Ian]

Hi sorry - been out for a walk and a paper!

You can do it in branch and I am sure you can do it at an ATM so you should be able to do it over the phone?

Once you log-in and accept your picture confirmation you get this screen:

 
Kullan-at! SMS-OTP
 
To complete your transaction, enter the Kullan-at! OTP that we will send to your mobile phone on the next screen.
    
You can update your Mobile Telephone number in our system from one of our branches.
 
You can't see it here on my copy and paste but the box is in the
middle - here

Kullan-at! OTP Mobile phone number to which the PIN is to be sent
 

[kayakebab]

Couldn't change the number online and was held so long in a queue I ran out of free minutes!

Have activated roaming on Turkcell so will be able to try on Monday morning from UK.
Thanks all for your help.