ING is the pits and I cannot write on here what I really think about them, I have posted the issue I have with money taken from my account in January on a seperate topic here before, needless to say I still have not had a refund despite confirmation they are seeking a refund. This was an unauthorised transaction from a company I have never dealt with. I have had Sinem hang up on me twice, laugh at me when asking what I am expected to do to sort this, she obviously carried over her customer service skills from Fortis days. I have sent countless e mails and bar one none are replied, I am now coming to the stage off writing off the money as stolen. I have closed my daily accounts and have halved my Orange accounts, the reason I have left some is the hope they still will sort this out by some miracle?
Two big facts to assist others.
Transfering money to an IBAN number account via IBAN/EFT online from Orange accounts is FREE, there are no charges.
Turkey has a sort of Banking Ombudsman that I found out about very recently who hopefully are now dealing with my case, they are the
Foreign Relations Department Banking Regulation and Supervision Agency. email; frd@bddk.org.tr
Maybe the more that contact them with the issues the more likely something will get done about this poor bank service.
