Author Topic: Tui flight 17/7/18.  (Read 3303 times)

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Offline mary62

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Tui flight 17/7/18.
« on: September 04, 2018, 17:58:26 PM »
Hi all. My daughter flew from Dalaman to Manchester on 17/7/18, on flight Tom707. The flight was delayed, and when it eventually landed at Mcr airport, Tui said that the flight was only late by 2hours and 59 minutes. Was anyone on the forum on this flight? If so did they get any compensation? My daughter is thinking of taking the matter to CEDR. All answers appreciated.
TIA.
Mary.



Offline blueclad

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Re: Tui flight 17/7/18.
« Reply #1 on: September 04, 2018, 18:30:17 PM »
Mary,
I see on my  flight  aware data history  for TOM 707 . 17/07/2018.

  should have left dalaman @ 23.50 hrs.
  but left  @  03.18 hrs .
== 3 .28 mins late leaving,
 should have arrived Manchester @ 0220 hrs.
 landed  @ Manchester @ 0521 hrs.
the fact it left dalaman 3.28 hrs late means £ 350 compensation each passenger. that was the actual delay.

 not the fact that it gained speed / flight time  during the flight.
 go on line to put in the valid claim
« Last Edit: September 04, 2018, 18:40:50 PM by blueclad »

Offline mary62

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Re: Tui flight 17/7/18.
« Reply #2 on: September 04, 2018, 19:03:54 PM »
Thank you so much Blueclad.
So you can definately claim even if the flight arrived 2 hours and 59 minutes late?

Offline Fran

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Re: Tui flight 17/7/18.
« Reply #3 on: September 04, 2018, 19:09:33 PM »
I thought the delay was to your arrival not departure.


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Offline KKOB

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Re: Tui flight 17/7/18.
« Reply #4 on: September 04, 2018, 19:21:17 PM »
I'm also pretty sure that compensation is only paid on arrival delays, not departures.

Offline Scunner

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Re: Tui flight 17/7/18.
« Reply #5 on: September 04, 2018, 19:26:25 PM »
It’s based entirely on the time of doors opening on arrival.

Offline madmart

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Re: Tui flight 17/7/18.
« Reply #6 on: September 04, 2018, 19:37:18 PM »
On Blueclad's info it was 3 hours and 1 minute late.

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Offline blueclad

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Re: Tui flight 17/7/18.
« Reply #7 on: September 04, 2018, 20:13:51 PM »
I quoted the landing time at Manchester not when the doors opened at the gate,
flight aware data history  only gives landing time not knowing Manchester airport it must take a while to taxi to the gate and open the doors so it must have been over the 3 hr time limit

Offline Scunner

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Re: Tui flight 17/7/18.
« Reply #8 on: September 04, 2018, 20:15:36 PM »
Unless they opened the doors during the descent.

I wouldn't put anything past Thomas Cook :D

Offline madmart

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Re: Tui flight 17/7/18.
« Reply #9 on: September 04, 2018, 20:22:06 PM »
Don't give them ideas. They'll chuck the passengers onto the runway to avoid paying out

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