TR have today published this on their website:
Covid-19 Customer Support
We’re delighted to announce that we are now processing refunds for holidays affected by Covid-19.
With the scale of this situation and the number of customers affected, we understand that this is an unsettling time for everyone. We also appreciate and apologise for the extensive time taken to secure this outcome for you and so we hope this announcement alleviates any concerns you may have had during this very challenging time.
From Monday 4 May we will start issuing full cash refunds to all Package Holiday customers and for those with flexible rate bookings, this money will be paid back in full, with no dependency on whether we have received money back from the supplier.
To make the refund process as fair as possible, our Customer Service team will be processing each individual refund in strict departure date order. We will begin issuing refunds from week commencing 4 May 2020. This will be for all holidays that were affected up to and including 22 March 2020. We will continue this on a rolling weekly basis, with refunds issued 7 weeks from the original departure week.
Our refund schedule is laid out below and you’ll receive a quick email from us the week before the payment will be made, so you know when to expect your refund.
For customer due to travel week-ending 22nd March, you will receive your refund week commencing 4th May
For customer due to travel week-ending 29th March, you will receive your refund week commencing 11th May
For customer due to travel week-ending 5th April, you will receive your refund week commencing 18th May
For customer due to travel week-ending 12th April, you will receive your refund week commencing 25th May
For customer due to travel week-ending 19th April, you will receive your refund week commencing 1st June
For customer due to travel week-ending 26th April, you will receive your refund week commencing 8th June
For customer due to travel week-ending 3rd May, you will receive your refund week commencing 15th June
For customer due to travel week-ending 10th May, you will receive your refund week commencing 22nd June
For customer due to travel week-ending 17th May, you will receive your refund week commencing 29th June
For customer due to travel week-ending 24th May, you will receive your refund week commencing 6th July
For customer due to travel week-ending 31st May, you will receive your refund week commencing 13th July
We do want to highlight that for any customer who has claimed for non-delivery of services through their payment provider, your refund will be managed in a separate process and in accordance to the terms of that provider.
For further advice on your booking by departure date click through to our support centre Support Centre for the most up to date information
Time to say goodbye to fees and hello to flexibility…
Since the 6th March we’ve removed our hotel amendment and cancellation fees for all new bookings, giving you the freedom to relax a little more and stay flexible.
And of course, if your chosen airline is offering free booking amendments, as your travel agent, we’ll pass those benefits onto you too. This means we’ll not only provide you with all the same options as the airline but, we’ll also assist you through these when you book with Travel Republic.
To help, you can find a list of all of the airlines who we know have waivered their flight amendment fees here Support Centre. As you would expect, any changes in fare or taxes would still need to be paid.
For anyone with attraction tickets, we have consolidated all of the amendments our suppliers have introduced to help when arranging your new dates.