Calis Beach and Fethiye Turkey Discussion Forum

Information and Services in Turkey Section => Banks, Interest, Money Transfers, Insurance => Topic started by: miaspyro on August 31, 2014, 01:03:48 AM

Title: garanti bank contact
Post by: miaspyro on August 31, 2014, 01:03:48 AM

does anyone know the email contact details for the English speaking customer service adviser in Garanti Bank.  many many thanks. xx

Title: Re: garanti bank contact
Post by: Liz 101 on August 31, 2014, 09:15:30 AM

Alper Ekim, is the chap to speak to in the Garanti in the town. Email alpereki@garanti.com.tr (yes the 'm' should be missing) tel 0252 661 0129. Or he is on CBF as banker

Title: Re: garanti bank contact
Post by: miaspyro on August 31, 2014, 18:58:02 PM

thank you, I have been trying his email and thought perhaps he had moved on from garanti, will try again . xx

Title: Re: garanti bank contact
Post by: Liz 101 on September 01, 2014, 14:09:51 PM

Just seen Alper, he is actually on holiday this week, so best not to expect an immediate response

Title: Re: garanti bank contact
Post by: neil on July 19, 2015, 02:11:25 AM

Hi. I have emailed Alper but not got a reply. Can anybody offer another contact by email at Garanti? Thanks

Title: Re: garanti bank contact
Post by: Liz 101 on July 19, 2015, 08:18:51 AM

You don't say when you tried to contact Alper, but the end of this week was a bank holiday. Some of the banks closed Wednesday pm, the remainder Thursday lunchtime, they will reopen tomorrow

Title: Re: garanti bank contact
Post by: neil on August 04, 2015, 00:15:53 AM

Hi
Its been 3 weeks since I emailed Alper. Does anybody know if he is still at Garanti or does anybody have a different email contact? Thanks

Title: Re: garanti bank contact
Post by: nichola on August 04, 2015, 00:29:44 AM

Ayca at Garanti AycaK@garanti.com.tr will reply to your email.

In my experience Ayca will reply the same day or within 24 hours. Also answers the phone and returns phone calls when not immediately available.  Other people I have recommended Ayca too have been equally pleased.

Title: Re: garanti bank contact
Post by: Jacqui Harvey on August 04, 2015, 08:37:31 AM

We spoke to Alper a few months ago and he told us he is now in the Mortgage Department of the Bank.   So, perhaps this is why he is not dealing with general enquiries from British customers.

Title: Re: garanti bank contact
Post by: Yoshi on August 04, 2015, 11:03:47 AM

I emailed Alper from the mail on this post and he replied immediately to two mails. I should resend it.

Title: Re: garanti bank contact
Post by: WordBird on August 04, 2015, 13:09:25 PM

I had a reply to a mail I sent Alper this morning, so I'd resend as Yoshi suggests.
Or if you already have a Garanti account, try using the contact option from the website - he has always responded to that very promptly in my experience.   :)

Title: Re: garanti bank contact
Post by: neil on August 05, 2015, 04:22:09 AM

Thank you everyone, I will give it another try

Title: Re: garanti bank contact
Post by: neil on August 10, 2015, 09:24:19 AM

 Hi I tried Alpec again and Ayca but no replies. If anyone can forward my request for Garanti to contact me I would be eternally grateful. I am in Australia so email is the only way and there are no email addresses on the Garanti Website that I can find. I have a Garanti account but need to re-connect with it on line. If anyone can help I will send you my email address by private message rather than posting it on forum. Cheers

Title: Re: garanti bank contact
Post by: Yoshi on August 10, 2015, 19:15:31 PM

Hi Neil if you forward me your email address and I will send a mail and ask him to contact you.

Title: Re: garanti bank contact
Post by: Scunner on August 10, 2015, 19:27:41 PM

Contact Alper direct by email - if you contact him via PM on here he might be replying to the email (which is just a notification of a new CBF PM, you can't reply to it).

He's very good at getting back to customers so that might be why.

Title: Re: garanti bank contact
Post by: thebillet on August 11, 2015, 14:05:38 PM

I used the teelphone number on the web page of my account, top right "contact your representative", when the phone was answered I just said "Alper lutfen" and got straight through.

Title: Re: garanti bank contact
Post by: Scunner on August 11, 2015, 18:48:18 PM

I didn't know his surname was lutfen

Title: Re: garanti bank contact
Post by: JohnF on August 11, 2015, 18:49:40 PM

Oh pleeeease... no more.

JF