I asked for advice last week about my neighbour's leak - her daughter identified this on the final day of her holiday - water slowly dripping down the walls in the bathroom.
Neighbour e-mailed me to ask for help so after advice on the forum I went to see Baris (her insurance company) today - he was out but he called me back as promised and duly arrived at 5pm as agreed.
He looked at the ceiling and said this is likely a problem for the owners above - I told him they were very nice Turkish people - had been informed but did not believe it was their problem as they had no leak.
Baris asked could he speak with them - did so - got the same response and then said politely - ok I will come back with a plumber - we will cut out some of the ceiling - trace the problem and then agree who is responsible.
As he left he said "tell your neighbour not to worry we will sort it out and if it a problem for upstairs and they won't agree we will still sort it out"
Now I know it is early days but hey -
credit where it is due.....Ian
