Thanks for the comments but I really do need to get in touch with the bank. If anyone has the email address or phone number of a contact on a business card, could they please post it. When we visited in February, we arranged with Alper that he would close down our 3 savings accounts as they matured and then transfer the money back to the UK for us. Since moving to the other branch, he has apparently asked his replacement to get in touch with me but she has failed to do so. For medical reasons, I cannot get to Turkey at the moment and our money is just sitting in a GBP account, earning no interest. I'd be really grateful if someone can help.