Seven weeks ago our broadband connection started dropping out.
After it packed up completely we rang B.T. after 1 hour on the phone through to India it eventually came back with the promise it was "fixed". We went on holiday, my son had the same problems, rang India etc., the Broadband came and went. We came home, Broadband collapsed again. Rang India was told it was the Router. Go through to sales, they said they could get a new router in 4 days. We put them off and tried Sky etc., unfortunately, only B.T. is in our area.
Broadband came back. Then 4 days ago Broadband disappeared again.
Rang BT Sales on the phone for 45 minutes. We were told by a lady in Warrington we needed a new Router, she would arrange for it to be delivered locally, but I had to go back to India to the techincal department to O.K. this, was put back to India. Went through all the usual rubbish then woman said she would test line. Woman rang back, told us there was a fault on the line, it was not the Router.
Told us we would be back next day. Next day no Broadband, rang BT got through to India, still working on line. Woman rings at 3.45 asked if the Broadband is working, no it's not. Woman will ring bank in 5 mintues(some hope). Next day rang India again. 20 minutes on phone. India gentleman was very concerned. Liverpudlian woman was hopping mad and demanded a home visit[
!]. Home visit was arranged, but not until next day. Engineer arrived this morning. He told me it was a Router fault and replaced the router, he also said we should have had a new router weeks ago, there was nothing wrong with the line.
Of course, now he is gone, printer not working!!!!
We have heard Sky will be up and running here next year, we will then bid a fond farewell to B.T. and India.[xx(]
I think I need a holiday
