We lost a Nationwide card a few years ago and had to cancel it.
We contacted Nationwide and they said that they'd send a new card immediately. After waiting 2 weeks we contacted them again and they said that they'd send a second replacement and if the first one turned-up we should destroy it as they'd now cancelled it.
After a further 2 weeks we contacted them again and were told that, although they accepted our Turkish address for the account, they wouldn't send replacement cards to Turkey for "security reasons".
So, after a month of waiting for 2 different replacement cards to arrive we had discovered that neither of them had been sent.
*ankers !!