Just re-read the quote from EVL and it states,
"Our agent will arrange customs clearance and delivery of your shipment on arrival. The service includes delivery to your residence, unpacking, unwrap, and removal of waste packing materials. Contact details will be provided prior to your departure from the UK."
If thats what your quote stated barry44544, then I reckon you have a good case. Mind you I did ask for door to door with packing and unpacking service.
Baz