Garanti Bank

[billy3107]

I have banked with Garanti for the last 7 years I have just one account an elma account I deposited a few quid in it a few years ago the intrest this earns pays my water and electricity bills by direct debit I am a frequent visitor but do not live here all the time I went to deposit some more cash the other day and needed a Garanti cash card to get a ticket from the machine to enable me to see one of the cashiers.To save me a lot of time trying to explain to the staff who are supposed to speak English do they charge for a card and can the card be used  with my existing account i am registered for internet banking so i can keep a check on my account

[Supacabby]

My experience of the main "central" Garanti:

You don't need a card to get a ticket, use the machine just inside the door on the left hand side next to the security guard. There are 3 options for different tickets, I always took a ticket from all 3 as could never work out what did what!

The free phone on the right hand side will connect you to English speaking customer services, I think you dial 9 but the instructions are there for you.

Failing that contact Alper (username Banker on this forum) who now works at Garanti & I'm sure he will help.

Edit: The lady who sits at the far end in the customer services section used to speak perfect English too if all else fails go straight to her maybe?

[ovacik2]

The ticket machine at the front left as you go in can be used with or without a card. It also has an English button which helps. The card works like a debit card in the uk but known as a Paracard in Turkey, can be used to pay at shops or withdraw from ATM's Migros has a bonus system with it too. The card is connected to your current account / elma account. There was no charge for the card but you can easily arrange one. best to have it sent to the bank and collect in person.

[banker]

I am at Garanti Central offıce and will be happy to help  

Regards.

alper  

[billy3107]

Thanks everyone