We too have been 'stung' by an insurance company, cant remember the name but its the one Finans Bank use if you ask them to cover contents and buildings. We had an accident with a 10 month old LCD Television and after checking with Bekir at Eren Spot (original place of purchase) he advised us to claim on our insurance. After they had deducted 'wear & tear', searched the internet for the cheapest price in Turkey for a replacement (apparently this is common practice), and taken off the excess we were left with a pittance. On returning to Bekir and informing him of what we had been offered his advice was 'change your insurance company'!! Needless to say, our next port of call was Finans Bank to cancel all insurance!