A friend has an account with Finans bank, she uses the branch in town, she says she has had problems as they have not been in Turkey for a year, which they did not expect, and though they have emailed the bank to transfer money from their savings account to their current account, this has not been done and no reply to emails. Consequently, their electricity bills have not been paid and friends arriving have found their is no electricity. She said they cannot opt for Internet banking as it takes too long for the PIN numbers to arrive. She said she has had problems making herself understood in Finans.
Any suggestions?