Bombard this office with your complaints and you might, just might get a response.
I got charged £30 for 2 hand baggage that were not overweight but were 1 inch too tall. They had to go in the hold.
I complained to this address and after 2 letters I got my 30quid back.
Thomas cook Airlines
Customer Relations
2-4 Godwin St
Bradford
West Yorkshire
BD1 2ST
Good Luck.
