O.K. Update is, my computer guy came up and I have my emails back. The woman from the CEO's office has never been off the phone to me since I also contacted the Sunday Post, Raw Deal. She has now agreed to refund my phone rental from May until August as compensation. However, what really p's me off is the fact I told her that when I rang 100 and asked for the Complaints Department I was told there was none. This woman told me there is, so I asked her for the number.. Guess what? If you want to complaint you have to ring up the Technical Department in India and then ask to speak to a Supervisor and complain to him!! So, no Complaints Department then!!
Thanks again Loz, it was a great help to get this email address.