We used A2B yesterday. A pick up time of 8.10 pm was agreed, so we waited outside our apartment at 8 pm. The transfer bus did not turn up until 8.50p.m. By this time, we were feeling quite frantic, and in the process of phoning up a taxi to take us to the airport, when the bus turned up. We tried the emergency number, but no answer, which at the time added to the stress.
We possibly think that maybe the pick up time was stated wrong to us over the phone. From talking to the lady on the transfer, it sounded as if they had just set out on the journey for pick up. Anyway, the drive to the airport was perfect, and gave us chance to calm down!
Again, a reasonable price to pay...but at the time, not worth the angst it caused! We must just be unlucky!!!