We have used A2B numerous times this year and they have been fine. They have been late a couple of times, which can be worrying (specially when the transfer is for your 17 year old daughter who's about to fly alone for the first time!!) You can go online to confirm your return flight which is much easier than ringing them, as their english is quite limited. The online details show an exact time for your pick up. However, if you do need to call them, when it comes to the "press 1 for ....., 2 for etc etc etc " press whatever number is required for Customer Services - it was a british woman who was superb! We will definitely use them again, and, as other people have said, we have often ended up being the only people in the transfer, so basically a private transfer for only £9 each return. One piece of advice - if your apartment/villa is difficult to find (as is ours), choose a local restaurant or hotel and get picked up from there! One of our return journeys was quite late as the driver couldn't find our apartment! All in all though a very good service.