Can't fault the Finans bank staff Anne, but sadly rates are very low everywhere at the moment.
Hopefully as inflation is 9.3%, higher then projected, the rates will need to increase.
This Govt wanted to get them down to 5% but there's growing pressure to stop reducing them due to concerns over the current account deficit.
I guess we all have to sit tight and hope they start to go up again.
There's pros and cons with all the banks, but never any excuse for rudeness.
I would suggest you make it clear youre changing banks due to customer service rather than interest rates!