We recently returned to the UK with a 3.5 hour delay, This was messaged to us by Thomas Cook 15 min before the flight was due to take off, we were told to collect meal vouchers before check-in, impossible as we had already checked in 2 hours prior, 6 hours in Dalaman airport is a very long time. On board we were told that the delay was due to baggage handling issues at Gatwick, and also some technical issue.
I specifically booked an early flight as we have a long drive back down to Portsmouth and had to be at work the next day. We finally arrived home after midnight Uk time and had to be at work in the morning.
We lodged a complaint but after a month have not had a response.
I don't really see why the price of the ticket ( although ours were not cheap) should make a difference and am stunned by the total disinterest show by Thomas Cook staff in our complaint. We make travel arrangements to suit ourselves, and pay a decent price, and do not even receive a decent apology from the supplier. Of course we will not be booking with them again and will take our chances else ware in the future. Sad to say that I find service levels ok UK based business completely useless and complaints are a waste of time!
Sorry for the long rant but really think that the customer should be treated a little better.