I would like to make people aware of the poor service that vision holidays offer before anyone else makes a booking through them. I booked in March to stay at the Almina Villas at the cost of £1938 for my husband,I and my three young children, at the same time I enquired how much it would cost to stay in the appartments which was put at a cost of £1625. We went with the villas as we had had a look at them last year and thought that they were lovely and a lot more comfortable than the appartments and just a lot nicer all round.
My sister and her family also booked to stay in the villas at a similar cost.
When we arrived in Turkey we were all told by the staff at the Almina that Vision Holidays had put in no request for either of our families to stay in the villas and were taken to the appartments. We were all understandably very upset and disappointed as although the appartments are okay they are no way nearly as nice as the villas and anyone who has seen both of them would agree. More to the point we had paid to stay in much better accomodation than had been offered.
We rang Vision from Turkey and were assured that a full refund for the price difference would be waiting for us all when we got home.
When we got home there was no refund waiting and when I rang a man called Prince from Vision he offered me £98 and said that this was the price difference. We had stayed the Almina appartments last year as well and knew full well that this was not the price difference.
Although this is very long winded the long and short of it is that we were missold a holiday as we saw the fax that Vision sent to the Almina requesting appartments for both mine and my sister's family yet on both of our invoices from Vision it had villas on the receipts. Prince offered only one of us alternative accomodation but when you book a family holiday the idea is that you stay together, he is now that we are home,trying to say that he offered us all alternative accomodation which is not the case. So just from two families he and his company have made over £600 just by selling us accomodation that according to the Almina should never have been sold as it was not available at the time that we booked.
I have been back well over a week and have more than given Vision a chance to make things right from what I can gather this isn't the first time that Vision have done this so would just like to warn people to think twice before booking through them again!!
