I really want to make folk aware of what hotels.com are doing if you had a booking cancelled with them due to Covid...
So they issued me a coupon for cancelling a one night stay for our traditional joint birthday night at the Jiva Beach which is for £74...Bearing in mind I was quite happy to do this let them keep our money and rebook for next year.
The coupon has to be used for the same property again fair enough, but and here is the BUT when you go to book on the website where the price is as you expect for early May ( and Iv seen it on other sites at same price ) you CANT input the coupon code, there is a message that says “this booking can’t have a coupon code applied” and the little box to do so is not there, so initially I thought fair enough Il go to their app, went to the app where the same room same night is £133!
I randomly put in another hotel on the website and lo and behold the box to enter a coupon is there but of course you can’t use the code as it has to be for original hotel.
After soo much correspondence with Hotels.com I’m getting told the same old rubbish about price fluctuations, so unless I am prepared to pay an extra £59 to book via the app my coupon code is effectively useless...Iv now issued a charge back with my bank don’t know if il be successful or not but one thing is for sure I’m never using hotels.com again...