Calis Beach and Fethiye Turkey Discussion Forum
Calis Beach Forum => Hotels, Private Rentals in Calis - Questions and Information => Topic started by: mercury on September 15, 2014, 23:32:22 PM
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We have booked two weeks at Golden Moon down to good reviews.. Have just been on Trip Advisor and the reviews for the last couple of months say it has t really gone down hill.. Terrible reviews in fact.. Has anyone been in the last few weeks?
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I stayed in Golden Moon in June and found the hotel very satisfying. Friendly staff, very clean hotel. My daughter has just got back yesterday after staying there and she found it to be ok. I have booked the same hotel for May next year.
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My friend has just been round tonight and came back last week from staying at the Golden Moon. We have all been going to the Golden Moon since 2005 off and on, sometimes twice a year and actually got married there. She has come back with some real horror stories of overbooking, complaints, cleanliness, over charging and general bad attitude of staff. We have also read the reviews tonight on Trip Advisor and she says that the reviews are spot on and she has vowed not to return. She has been to the hotel many times so has seen it at it's best years ago and now at it's worst and she is a very tolerant person. I write this with a heavy heart as I have many happy memories of the place and although we haven't stayed there for a few years as we prefer apartments we have always called in to see the staff and have a few drinks at the bar. Apparently if you have booked direct with the hotel your room is basically guaranteed but she says that every day people were arriving and there were no rooms and they were put into very shoddy apartments behind the hotel, some with no electric and no air con. Don't know what is going on there but it is a shame that a hotel with so much potential has deteriorated to such a degree.
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We've got a spare room if you're stuck! Hopefully overbooking is less likely as it's quite quiet out and about now. And you can soon kick them into touch anyway Anne x
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Cant wait!! does Mete still own this hotel?
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Does anyone know how we stand if they try to mug us off into one of these rooms? we booked with Sunshine... after reading the reviews.
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Do you have a full room description on Sunshine's site? If so may be worth printing off &, if the room doesn't meet the description, you have sufficient grounds for complaint.
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Just spoke to my friend and she said the only people who weren't getting moved were those that booked direct with the hotel. All the pool facing rooms were given to the direct booking customers irrelevant of any requests, although she said the trees are so overgrown in front of these rooms that you can't see anything. She booked with Sunshine and was fortunate to at least get a room although she is really unhappy with everything about the hotel. Yes Mete still owns it and he and his wife are there virtually all day every day so none of us can understand what is happening with this hotel, we have always found Mete to be a true gentleman and imagine he is a good businessman but presently he isn't making good business in this hotel. Apparently loads of people who go year after year have stopped going.
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I have stayed here a few times and loved it.
I think the reviews are very sad, maybe so done should advise Mete to read these reviews?
I have just emailed Mete to draw his attention to this and Trip Advisor, hope I'm not sticking my nose in!
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Not at all, constructive criticism is always good. It will give him a chance to respond and hopefully to improve things.
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Doubt if he can change it at this time of year and we are coming Monday anyway....Doing my best to change the booking....If he is there every day with his wife I would have thought that he knew what was going on?
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Success.... Sent Sunshine an e.mail... Well more than one but they have changed our booking. Looking forward to another great holiday now without the stress of wondering if we were going to be pushed into an apartment round the back somewhere.
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where have you changed your booking to? Sorry to see Golden Moon in this state, used to take groups there every year but since the break up with his British wife the hotel seems to have gone downhill. He tried his hand at the restaurant business recently and that didn't work out either. Should have kept the gold shop Mete...........
Zumrut's doing far better than he deserves.
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Rosary Beach then Rebin Beach... Rebin Beach is full for our first two weeks,