We, me my wife and two teenage children, have visited Calis four times for our annual holiday and each time have made numerous visits to Serkul 2. On each occasion we have found the staff to be welcoming and generous and the food is some of the best the resort has to offer at extremely reasonable prices. The particular evening in discussion, with the red wine "incident", we were unfortunately a witness to. The waiters, as always, were catering to every customers need with great care and on dealing with the table, one waiter accidently knocked the wine and in doing so splashed some over the clothing of two of the customers. The waiter was apologetic for the mistake, but this was clearly not acceptable, and what ensued was embarrassing for me and my family as well as other British customers to witness. We exchanged head shakes and sympathetic looks between other customers as we watched the proud owners and staff come under an unnecessary onslaught of aggression, which was only resolved by the owner giving money off the bill. The staff only became upset and hurt after being provocated and accused. The party of Londoner's were extremely intimidating towards the staff, and in my view you should expect to be treated as you treat others. We will have no hesitation in returning to Serkul 2!
Thought I was reading the into a 'period drama' there, rather overdid the elaborate rhetoric for me old chap!
"We exchanged head shakes and sympathetic looks between other customers
as we watched the proud owners and staff come under an unnecessary onslaught of aggression,"
Here's what I think 'should' have happened whether the glass of red was merely accidently knocked over or, knocked over because of carelessness &/or the waiters irritability - Profuse apologies, offer to pay for dry cleaning (even that might not eradicate a stain from red wine), offer to replace the spilt drink, maybe even offer a whole bottle, offer reduction in price or possibly insist they won't accept any payment for the meals of the 2 people who were sat doused in red wine.
These people would then have thought 'what a wonderful place, they care about their customers experience with them' = big smiles all round, the rest of their 'large party' & them would probably have spent far more that evening, been in very good spirits, forgiven 2nd rate food & sung their praises to all they encountered......
Oh well! a bird in the hand......... will invariably ****e on you when you squeeze it's throat