TEB Bank (Formerly Fortis)

[Liz 101]

Have spent the afternoon going 10 rounds with the woman with the title of Retail Customer Relations Manager at this branch. I was trying to close an account for some friends that are now back in the UK & had more than enough documentation to prove who I was & letters signed by my friends giving permission for the cash to be given to me.

This female has to be one of the rudest, most surly "female dogs" I have ever come across in my entire life & I've spent many years in customer facing environments [!] Banking she may well know, customer relations - NEVER in a million years. At first I was almost prepared to accept that it was her comparative lack of English that made her so aggressive, but having witnessed her attitude to 2 Turkish customers, I would now doubt that that is the case.

Good luck to anyone who has to have dealings with her, 'cos you'll sure as *ell need it

[mercury]

You arent the only one who has come across this "lady". How she still has a job is beyond me.Maybe not enough people have complained about her to the manager there. I know I didn't at the time.

[peecee]

Personally don't like TEB as a bank in general. Tried to transfer some money from savings to current over the internet, wouldn't let me.  Got SO fed up went into bank to close the a/c's totally.  Boy, their attitude changed once they realised I meant business.  Really surly.
With ING now  

[Liz 101]

quote:Originally posted by mercury

You arent the only one who has come across this "lady". How she still has a job is beyond me.Maybe not enough people have complained about her to the manager there. I know I didn't at the time.

I DID complain, however, regretably, the manager speaks minimal English & guess who he called to translate for him,yep the wicked witch herself [!] So guess the message doesn't get entirely translated then

[Liz 101]

quote:Originally posted by peecee

With ING now  

So are more & more peeps including myself & my friends (as of yesterday) Can't imagine why  

[imperialwizard]

Whats the background to Fortis becoming TEB anyway??

[usedbustickets]

Never personally had any problem in the TEB branch I use with any of the staff, complete opposite in fact.  I use the branch in town centre rather than the one near to the Otogar.  Which one is it? I might even go in and have some fun .. I get a perverse kick in winding up arrogant banking clerks, or indeed any other role bullies.

[Liz 101]

quote:Originally posted by usedbustickets

Never personally had any problem in the TEB branch I use with any of the staff, complete opposite in fact.  I use the branch in town centre rather than the one near to the Otogar.  Which one is it? I might even go in and have some fun .. I get a perverse kick in winding up arrogant banking clerks, or indeed any other role bullies.

As you come down from the fish market, turn left at the Mulberry Tree restaurant.

Incidentally, she may have won some skirmishes, but the final victory was mine

[karaokemark]

quote:Originally posted by imperialwizard

Whats the background to Fortis becoming TEB anyway??

As I understand it TEB and Fortis where both taken over ny BNP Paribas, who then decided too merge the 2 banks
Mark

[imperialwizard]

thx Mark,my curiosity has been satisfied!