Booking with fly thomas cook

[George Warner]

Anyone explain?
 Tried to book flights with FTC enter usual info,select flight, details appear but without price. hit continue button,get message 1038 invalid pax number,check passenger number all seems to be ok.But cannot get any further,
Have re downloaded website deleted cookies but still getting same message,

[stoop]

Which browser are you using?

[stoop]

Working fine for me with google and IE

[George Warner]

  Hi Stoop,using Google,

[stoop]

Strange - must be something in your settings. It might be a bit obvious but maybe just try a complete re-boot and see if that clears whatever is causing the problem.

[Susiepink]

I'm not very computer literate but I remember my daughter having a similar problem and it turned out to be something to do with her IP address, just a thought

[George Warner]

Hi Stoop,could it be i'm  using Google and not Google Chrome?
Susipink, same IP address as always.
      Thanks all,
 Seems to not allow me to go beyond the flight select stage1 and onto extras/options stage2

[Menthol]

I booked with Thomas Cook last week with no issues on Google Chrome.

[loz]

George I have just this minute gone through the system as if booking, booked flight, clicked continue,  booked extras, food, seat and meal, clicked continue  then chose seat and clicked continue.


I did this in IE. Google,  FireFox Google, Chrome Google, and Safari Google, all worked fine, looks like a conflict on your windows system.  try again, try restarting the computer, sometimes it will fix 1038 error. 

[bigfoot]

You got the option for a meal? We booked TC in March for our flight from Aberdeen leaving a week today and not given the food option at all. We got it last year but this year nada.