That's a real shame because he was one of the last ING good people who could communicate in English. I#ll look for other names but I'm not hopeful. I had an absolute nightmare - house to buy (in UK), contracts exchanged, just need to bring the deposit home from Turkey and can you believe it - couldn't get onto the ING website to do the transfer.
I don't often do stress but this was stressful beyond belief. Guneri helped me and sorted it without any further delay. Without him I would have had to have booked a flight and gone over.
I do get the impression people don't stay long at ING in TR.