I've spent this afternoon digging a trench from the telephone junction box at the perimeter of our complex, all the way to my house. Byram went and bought the best quality Phone/Internet cable and armaflex trunking, he then made a direct connection from the box to my router. The phone now works perfectly but my heart sunk when I checked the Internet, speedtest.net showed a connection speed of just 0.4 MPS.
I called TTNET ready to have a right barney but after explaining what I had done, the customer services lady said, now that you have upgraded your cable, I can increase your speed, five minutes later, the modem reset itself and now everything is working perfectly. Fingers Crossed !