Hi Scareylady, we had the same sort of thing with our cake shop and bakery, we had to employ a Health & Safety person from the local government, she used to come into our shop once a week for about an hour, she sat drinking our tea and eating our cake and then left, all of which cost us 250ytl a month, the goalposts were constantly being moved, we would complete one thing and then we had to start again, we moved into a brand new premise and they wanted us to put a window in the toilet, why? Baring in mind that in our old shop ours was the only shop in a row of about 7 with a toilet, this was OK! The whole thing is just one large backhander, an absolute nightmare!