It was All Aspects Patrice, one of the many "catastrophes" was our neighbours had a bad leak, it came through our apartment and to cut a long story short there was a big mess, rotting doors etc, now that does not happen over night! We had regular emails saying they been and checked apartment all is well; we had guests arriving so arranged a clean, at 6pm uk time I had email with photos saying the leak had happened, AC broken etc, we will fix after your guests leave in 2 weeks!!!!! I was not well pleased to say the least, we had people around to check the damage they said it must have happened over months!