Hotels.com / .con

[Karennina]

Sooo we had a night booked at Jiva for May this year via Hotels.com /con obvs didn’t go ahead due to Covid.
Anyway we accepted a code from Hotels.com and have to use at same property so I have been looking today, long story short on their website it’s more or less same price as we paid for this year but when you go to their app it’s £55 more!
Now when I try and book on their website it says u can’t input any codes on this booking so back to the app and it is defo still showing as £55 more to pay!
After spending about 40 mins on their live chat with various agents not one of them will give me a straight answer as to the price difference...I can’t believe they are allowed to do this it’s such a con as in they get to keep your original payment and get nearly the same amount re room rate again!
I have read on here the Easyjet refunds thread and wonder if I can do that section 75 thingy and just get a full refund to my card then rebook at the non rip off price.
Has anyone else encountered the same thing if you’ve tried to rebook for next year?

[KKOB]

If your original payment was over £100, go for Section 75.

https://www.moneysavingexpert.com/shopping/section75-protect-your-purchases/

[Steve A]

You are entitled to a refund

[Karennina]

Do you know I looked up the section 75 thing as never used it and I only paid £74 for the booking,
I have just spent half an hour on the phone to Hotels.com to be fed a complete load of lies, it is all a big con as in u can’t rebook on the website so pay the overinflated price on the app!
He said I’m not entitled to a refund so I’m going to contact the financial Ombudsman Service it’s now about the principal.

Thanks tho for the replies much appreciated