That's a pity, they used to return them. Do you happen to have a photocopy of the old one or a note of the number?
Off topic but a bit of useful advice which I hope nobody will need to use, one year in Spain, the couple who were in the next villa were broken into. The robbers had pulled the grilles off the window, jemmied the safe off the wall and took the safe with the entire contents. They spent the folowing day at the Police Station, running around getting replacement tickets and emergency travel documents. Ever since then we carry photocopies of our Passports and travel tickets.