I got a Turkcell sim card & internet package last month. 4GB per month for 290 units, about 60TL per month for 3G internet.
All was well until a few days ago when I tried to put further units in for another 4 weeks access to internet. I put in a total of 600 units, at a cost of 120TL but shortly after I had no internet package & my phone says -24 units.
A Turkish friend phoned them & they said it was their fault & everything would be sorted next day. When it wasn't they said 2 days to fix it. When that did not happen I went to the Turkcell shop in Fethiye they got me an English speaking Turkcell rep on the phone. He said it would be fixed in ANOTHER 48 hours.
Meanwhile,Turkcell contacted my Turkish friend & said they have now decided it was my fault & they will not give me back my units or my money.
I will be going to the Turkcell shop on Monday & try to sort this out but, if anyone from Turkcell is reading this pay heed now. I have a lot of spare time & access to the internet & English speaking newspapers. I will make it my business to broadcast to everyone that Turkcell are a rubbish organisation who would do well to remember that there IS competition in the mobile phone networks & already I am hearing of companies that are better than Turkcell.
So, my message to Turkcell is "I do not do being ripped off!" It will cost your company many, many times the £50 you have taken from me!
Watch this space!
Dave
