Calis Beach and Fethiye Turkey Discussion Forum
General Topics => The Debating Chamber => Topic started by: kenkay on July 04, 2014, 00:01:14 AM
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What do we think about the guy who successfully sued Jet2 for a 3 hour delay. I personally think he is a selfish b*stard. To me delays are part and parcel of air travel. I don't like them but I accept them. Remember that the crew may have had double the delay but they are still expected to carry on with a smile on their face.
If this sets a precedent it will lead to even more extortionate air fares.
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Every airline has an obligation to compensate for delays. This compensation can go up to 600 euros per passenger depending on distance and time of the delay. It should be sufficient to send them a letter claiming the money but some of the airlines are a bit more reluctant and refuse to pay. In these situations people have no other option then to step to court.
If you want to blame someone, blame the EU-highcourt as they are the ones who made the ruling in a previous case years ago.
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I tend to agree with Ken, we had a long delay with Thomas Cook last year but were well compensated with two lots of vouchers to get food in the airport, a free meal and free drink on the plane. Because we were going for a long period and had paid very little for our flights, to us it was merely an inconvenience. However, for people on a weeks holiday or travelling with young children it was quite different.
If everybody starts claiming compensation fares will have to increase and airlines could go out of business. Fewer airlines flying to a destination increases demand and the knock on effect is dearer fares.
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I would suggest it would be better to have a compensation scale dependent upon the reason for the delay. If it was for safety reasons I would suggest there shouldn't be any compensation but if it was for sloppy service it should be payable. I have no idea how you could police it of course.
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My view is we never get cheap flights from T.C. It was £756.00 for two flights in May from Aberdeen to Dalaman. We did look at other Scottish Airports, but prices were similar. We could have flown to N.Y. cheaper.
If we paid a very low price and were delayed it would not be a big deal. We would not have paid a lot, as others are saying. We paid £756.00 and if we are delayed for hours then I do want compensation.
Members are worry about compensation putting up prices. I understand this as in England cheap flights are normal. I think it would be different if you got delayed for a long period of time after paying the prices for flights that we do.
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Ken I have to agree with you. I think there should be sanctions on airlines for delays but paying compo often more than the value of the flight is not commercially viable. It is inevitable that flight prices will increase. Sanctions should be about providing sufficient notification and updating passengers of what is happening. and providing suitable accommodation as soon as it is apparent that accommodation is required etc.
We were delayed 26 hours years ago on one of the last flights of the season out of Dalaman. We were kept in the airport for about 8 hours. We were told by a holiday rep due on the flight that the plane was not scheduled to leave Manchester until the following morning yet we were kept at the airport all day.
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I don't know the detail of the Jet2 claim, but the rules only allow a claim if the reason for the delay is not exceptional - and exceptional includes: Bad weather, damage caused by weather, unexpected technical faults, security (ie unruly passengers and removing unaccompanied baggage).
So the allowable options for a claim are fairly slim - usually related to incompetence, bad planning or maintenance. etc.
I agree with Ken - airlines don't delay unless they have to as any delay is costing them money somewhere - even without passenger claims.
Ian
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We were delayed in Portugal in April. We were treated worse than animals. We were provided with 18 euros in vouchers (and made to march all through the airport to collect them, even those in wheelchairs) and that was it for 14 hours. We were not kept informed about anything that was happening, the medics were with people who were diabetics, we were herded on the buses to aircraft, stood looking at the aircraft for 30 minutes with the door shut, when eventually we started banging the doors as people were near to collapse, they simply took us all back to the airport! Eventually we took off back to East mids rather than Birmingham and even when we arrived in the UK, we were forced to stand in a queue for 2 hours for buses to take us back to Birmingham. Despite knowing we were en route, they had failed to order buses.....All in all, it was dealt with awfully. A lot fewer people would claim if only they were treated better....that was Monarch by the way....
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We were shafted by Monarch the other week. Got to Manc and saw a two hour delay on the board. Boarded plane after 1.5 hours then sat waiting another 2 hrs whilst they waited for baggage handlers. Had they kept us in the terminal they would have had to provide refreshments.
Didn't even get a bottle of water. Some complained but got nowhere.
Flight was good and staff were lovely but got the feeling they were told to get us on board in the hope we would just sit and wait.
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We flew Birmingham--Dalaman last month with Monarch and it was one of the best experiences we have
had on that route, everything was good. There again,we have flown that route for nine years and never
had a delay worth talking about so perhaps we've been very lucky.
Reading Lynnes post that is a disgusting way for a business to treat it's customers and they SHOULD face
a sanction.
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Kevin, we have ALWAYS gone with Monarch and never had any problems at all.....but it has really, really put me off flying with them. We are driving to East Mids for this holiday and trying Jet2 - ironically the culprit in the relevant court case! We shall see....
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we flew to palma via gatwick last month flight time was 0615 checked in early 0230 to be told 6 hour delay. why not let people know and check in later
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we flew to palma via gatwick last month flight time was 0615 checked in early 0230 to be told 6 hour delay. why not let people know and check in later
Because occasionally the cause of delays are rectified and the departure is rescheduled closer to the original time. it's happened to me.
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A few years ago we arrived at Dalaman for our flight and there wasn't one.. It had been cancelled. The next fight for us was in 3 days. That is a long delay.
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Sio what did they give you Jacqui, a hotel for three days or were you expected to stay at the airport terminal?
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Well, there has just beern a big fudss abput this in the UK press, the rules are simple but there are sme subtle
parts you nee to be aware of. If it was a long haul flight and tyhe delay was 3 hours but less than 4 hpours tyhe compensation can be halved, but, the Airlines try it on for short and medium haul so if your flight is normally in excess of 3 hours but below 6 hours then that is Medium haul and you should get the full compensation. Anyone who has ben at A&E in UK has seen the board and a nurse does nothing but note times and go round ensuring nobody exceeds the guidleines -- ticking boxes, the Airlines will do likewise, they know all about the rules and will try and work as closely to tyhe limits as they can so if they exceed them they pay -- quite right too! They know damned well about delays and issues long before the fight, very often cause by inneficiencies!
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Sio what did they give you Jacqui, a hotel for three days or were you expected to stay at the airport terminal?
They offered everyone an Hotel in Dalaman. We hired a car and went back to our place in Calis Beach. On our return, we heard from the other passengers that the Hotel was one that was used by the flight crews.
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Sorry, don't get the point about the hotel being used by flight crews?
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I am repeating what we were told, but I would assume they meant it was a transient place where working people came and went and not a Tourist Hotel where people stayed for a week or so.
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Doesn't really make a difference, Jaqui. My brother-in-law is a captain with Cathay Pacific and he and the crew stay in the same hotels as regular travellers/holidaymakers.
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To tell you the truth, I don't really care and don't understand why I am being questioned. I will say it again. All the passengers we met to fly back told us that the Hotel was a Flight Crew Hotel.... Not my comments. I got the impression they expected a better Hotel....again just my impression..
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I asked the question as I felt you were suggesting the Hotel wasn't good enough because the flight crew stayed there. It may have been the comments from other passengers but I think you shared it knowing exactly what it meant.
A bit like dining at the Captain's table and complaining about eating with the staff!! ;D
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We recently returned to the UK with a 3.5 hour delay, This was messaged to us by Thomas Cook 15 min before the flight was due to take off, we were told to collect meal vouchers before check-in, impossible as we had already checked in 2 hours prior, 6 hours in Dalaman airport is a very long time. On board we were told that the delay was due to baggage handling issues at Gatwick, and also some technical issue.
I specifically booked an early flight as we have a long drive back down to Portsmouth and had to be at work the next day. We finally arrived home after midnight Uk time and had to be at work in the morning.
We lodged a complaint but after a month have not had a response.
I don't really see why the price of the ticket ( although ours were not cheap) should make a difference and am stunned by the total disinterest show by Thomas Cook staff in our complaint. We make travel arrangements to suit ourselves, and pay a decent price, and do not even receive a decent apology from the supplier. Of course we will not be booking with them again and will take our chances else ware in the future. Sad to say that I find service levels ok UK based business completely useless and complaints are a waste of time!
Sorry for the long rant but really think that the customer should be treated a little better.
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I asked the question as I felt you were suggesting the Hotel wasn't good enough because the flight crew stayed there. It may have been the comments from other passengers but I think you shared it knowing exactly what it meant.
A bit like dining at the Captain's table and complaining about eating with the staff!! ;D
How on earth could I be suggesting anything? I passed on a conversation we had with passengers who had been put up in an Hotel in Dalaman. I did not censor the comments as I thought them relevent. I have no opinion one way or the other. I shared it with no ulterior motives. Obviously, and curiously, you immediately put your take on it and jumped to the wrong conclusion about me.
I assume you are in the know about where the local Airlines put their staff? and obviously you know the grade of the Hotel they stay in at Dalaman. I bow to your greater knowledge.
However, if the other passengers thought the Hotel not good enough, perhaps they were right, I see nothing demeaning about that. More importantly, these passengers where stuck for three days in a small transient hotel with little money and urgent need to get back to Scotland to their jobs.
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Sorry but I am with Bluwise here, the post did sound everso slightly condescending. Of course, I may be reading it with the wrongly. :)
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Sorry but I am with Bluwise here, the post did sound everso slightly condescending. Of course, I may be reading it with the wrongly. :)
She will not be amused ;)
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Fairly standard with any airline to put passengers and crew up in same Hotel, usually Airport or Business Hotel
nearby. I've always found them reasonable but of course they provide the minimum in f and b and often not
from the standard menu to reduce costs which I always find annoying. JT