Calis Beach and Fethiye Turkey Discussion Forum
Information and Services in Turkey Section => Telephones, Broadband and Mobiles => Topic started by: Denton on November 03, 2015, 07:40:04 AM
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Our internet is so so slow it won`t even bring up our emails - so thinking of changing the system to FiNet, but don`t know anybody using it that can give us a report - good or bad. Any response greatly received.
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I have looked at their service (and indeed future products) and very attractive they look too. Technically I can say that all they claim of their service is very achievable, but I do not have any direct usage experience of the service or of its support, but then it cannot be worse than the TTNET service can it!
I sent an application off last Friday but have not heard back, but will chase today. I will let you know how I got on. One question I have of others who may of taken the service is did TTNET try to hold anyone to their existing contract?
Finally I can see now that it was the launch of this service locally last month that has driven TTNET / Turk Telecom to put in Fibre To The Cabinet (FTTC) service throughout Fethiye, though not Uzumlu, and not as I originally thought the arrival next year of of 4g mobile.
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to reply to the above posts. have used finet for the past 2 years since they severed the cable at the canal. over the past couple of months it is steadily improving. the only problem is nobody at finet speaks English. sometimes a problem. one thing. I will say that any problems they do have the let you know and normally the problem is resolved. albeit the email is in Turkish. as for a contract with ttnet we have not had that problem as we severed that when they cut the cable. all in all quite happy with the service and at 35tl a month good value. hope this helps.
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We have it, ( search for Finet and my report is on there)
Have had some terrible times with it, the Calis mast stopped working and instead of telling us we battled for a few days and then after a few calls they came and tuned us to Fethiye, which was a piggin nightmare, I guess as it was too far away to get a stable signal.
We were so fed up with it, and on the verge of calling it a day, when our neighbour, as luck would have it, pulled the cable out as it was on a stick on his side of the roof, so we had no signal at all, but of course we didn't know this.
Rang them and they came within an hour, and explained the neighbour disconnected it, and had rung them and complained.
So they came to move it and as luck would have it Calis mast was working again, after over a month so they returned is at the same time.
For all we know it could have been working for days....
Anyway, for the last 3 weeks we've had signal of over 7 with the very occasional blip...always seems to be during x factor though!
A friend has had it near Huzur evi, for a few months, never a moments problem.
Another friend has been let down on 4 occasions and given up as they never turned up to fit it.
So there you go.
I hear Bulents friends SKY system is very good, the only down side for me personally is the 600tl set up fee, although monthly charge is only 30 tl, I think, or could be 40tl.
George Rimmer ( Rimms) has it and is very pleased so far.
Overall we're going to stick with Finet and make a further decision when the fibre optic is available.
Their service hasn't been great, unreliable about coming to fix when they say they will, but far better than ttnet overall, but that's not hard.
Our contract had finished with ttnet when we changed over.
Finet have approx 400 customers. I don't think it's relevant to why ttnet are installing cables.
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Thanks Jack. FINET are a more established 'competitor' to Skyfibernet, but using, I believe, very much the same delivery technology. Although there are some questions over the 'quality' of their network in comparison to the more recently constructed Skynetwork. Nothing that would make you run from them, particularly with our 'simple' residential service requirements. but relates to the choice (and therefore the price and quality) of equipment providers. Good to hear that the technology solution works though, although no english speakers is a concern.
Just got back from my visit to Skyfibernet offices in Fethiye. I will update you on what I found out, but first I am going to see George Rimms to check out his experiences as he has the service installed. George - if your still out there - hopefully we can talk on Friday morning.
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Thanks too Kayakebab, you posted just before my second post above. Interesting experiences you have had. When you say you have had blips (during busy periods likex factor) how those blips manifest themselves. Is it TV buffering problems or what?
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Agree with everything Kayakebab and Jack13 say - just tested and getting 4.7 - paying 30 lira a month for 2-4.
Engineer who does maintenance / fixes problems speaks little English and seems overworked (the only one!) but on balance happy with what we get and we don't pay when we return to UK. Been using since last November.
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ubt. more than welcome to come and see our system. be in Friday morning. across the kanal from lapis residence.
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Yes, freezing and buffering.
And yes does seem to be just one guy, he must be so stressed but always has a smile.
As far as not speaking English I firmly believe everyone should be able to do the basics and ring up and say they want Finet and be able to give their address.
And if there's a problem and it goes wrong a simple problem var, and a basic agreeing a time to come should be simple enough.
Another plus point I forgot earlier is that we got a total of 6 weeks free to make up for all the problems.
I believe ttnet have the same policy although we still ended up owing them money when our contract finished!
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Took a neighbour to the shop to sign up 10 days ago and none of the two young people spoke any English - fortunately I can get by - so we signed up and paid for connection on Tuesday last week. I had to ring them at 5pm on the day and they said "tomorrow". Stayed in each day and rang each day to be told tomorrow and finally he fitted the system on Saturday. It all worked fine and neighbour was pleased until he did an update on his iPad on Monday. That device now won't connect to the modem but 2 others will. Later he turned off a laptop that was connected but when he rebooted it that had now lost its connection. Reading up on it last night there have been some similar issues with ipad updates and tp link modem's but the laptop and my phone cannot connect so we have rung and have been told 2-3pm - fingers crossed.
Others have reported that Skyfibrenet had English speaking people and I have concluded that although I never bother about it usually - when buying anything "technical" in future - language will be a higher priority.
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Thanks so much for all the info .Can someone tell me where the FiNet office is so that we can go along there please. We did go into Skyfibrenet but the lady who does speak English was not there, so will go back another time. We did find that although you get all of BBC and ITV there is no Sky (which we watch quite a lot).
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Road from Gunlukbasi to Otogar - 300 mtrs back from main lights at Otogar there is an A101 on the right hand side and the Finer shop is on the same side but across the road that goes across the main road.
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Looking for internet we can use when in Calis and switch off when in UK as not happy in paying ongoing fee for empty property. My husband had many quotes last week while in Calis but still undecided ( and he is Turkish) :D Finet seems to be top of list at the moment. Any help please ;D
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Finet is good when it is working and I suspect with a Turkish husband he could explain any technical problems better than most of us :)
It is certainly good value for us and although there is a "new" player - I e-mailed both fethinet and skyfibrenet a couple of weeks ago and still haven't had a reply!
I would wait and see how things settle down with any new business as experience teaches you that often it is easy to do a great job with just a few customers but the test is how do they manage when they are really busy???
Not sure either if you can "turn off" when not here because that was on the e-mail that I am waiting for a reply ;)
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Thanks Ian, will give them a try.
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Thanks Ian I think TTnet done a 2year contract and you can switch of for 3 months when not using. But wait for it! ;D there's a catch. If you take this option then your contract extends to 27 months. So they are are only actually freezing your contract.
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thanks for your e mail ubt. just trying to help.
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Do you need a phone with Skyfibernet or can you just have Internet package?
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been praising finet over the past week but since I paid my monthly bill it has been absolutely crap. speed running between 0.01 0.18. will be in tomorrow morning to find out what the hell is happening. watch this space.
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Where do you live Jack? We're near the Harman in Calis and touch wood it's been excellent for a few weeks now.
Maybe your local mast has got problems?
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Based on my own knowledge, experience, plus a visit to SkyFibernet Office and Rimms house to see an install here are my pros and cons of the SkyFibernet service (vs TTNET). I think it is a fair assumption to say that most of the points covered below also apply to FINET, unless someone can advise me otherwise.
Pros
Good download and upload speeds, which are guaranteed. Not like the usual 'Up To' xMBit speeds you get from broadband services. Three download speed options 4,6 and 8 MBit which are Unlimited.
No requirement for a fixed landline, making a saving against the TT and TTNET services. Perhaps more importantly no requirement for the service to transit the very poor local telephone network..
A neat install consisting of a small 'dish' about 12"x7" on your roof, with a thin cable to a good TP-Link 4 port wireless router-that's it.
Option (10tl) to have a smart DNS, which like a VPN, masks where you are and allows you to access UK based services like Iplayer etc. but also has the advantage over VPN of no reduction in quality as a result of using the the DNS service.
Small company offering a dedicated service, and delivered in English as well, which they say they will seek to maintain as they grow.
A new network that does not suffer from any 'heritage' problems of old kit or standards. So they are better able to control and manage their network to ensure that their customers get the service they are paying for without interuption, unlike TTNET who are - IMHO - the worst ISP(Internet Service Provider) I have come across.
A service built on a network where there are few 'points of failure' unlike TTNET's network. In other words there are less things to go wrong. Which also means that if something does go wrong it can be fixed relatively quickly and simply. He is prepared to offer a guarantee that if you are out for longer than 24hours, you will not pay for the service for the month.
Unlike the TTNET Fibre service this service is available all over Fethiye, very soon to Uzumlu and at some future date (depending perhaps on demand) up to Ovacik and Hissy.
No requirement for Residency to get the service, there could even be a deal to be done for a 'summer only' service for those requiring the service only during the holiday season.
CONS
A 600tl installation fee for the service and kit.
A small company, that does not have the resources of larger companies like TTNET. And perhaps more importantly is in start up mode so there is a risk of the company going 'under' in the early days with no alternative supplier to pick up it's customers.
There is at this early stage little 'resilience', if any, in the network. There is only one site with a single network cabinet, with no redundancy or failover, either within the building itself or an alternative site. The site is served by a single fibre cable, with no alternate routing or service. The question you need to ask here is in the 'unlikely' event of a problem with any of these key parts of the network, how quickly could the network be rebuilt/repaired?
And what would I do?
So I suppose the acid test is, would I take the SkyFibernet service? I do not need to make the decision until March next year, by which time we will know more about the TTNET Fibre to the Cabinet service currently being constructed across Fethiye. However, I would say at this time, even when taking into account the risks of dealing with a small company highlighted above and the high 600tl entry price (which should be recoverable over time with cheaper prices for the service, DNS/VPN and no landline) I think I would/will take the SkyFibernet service, as I have a good idea of what I will be getting, can expect and understand in dealing with a company like this. And finally if for no other reason than I am fed up with the cr*p service I am getting from TTNET. : :) : :)
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Thanks USB, very informative post, it sounds great. :)
(not that I'm any expert) ;)
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kayakebab. we are near the old upside down bridge. are you having problems at the moment. internet very slow.
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Jack13 - we are near Sevi Classic and it is working fine for two of us on our site - hope you sort it soon
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we had a couple if blips around 1pm but otherwise all fine.
I know your on a different mast to us as a friend is neat old peoples home and theirs was perfect while we had our problems.
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What an informative `take` you put together UsedBusTickets. Very helpful indeed. Just one question - Can you use the Mag 250 android box on either Skyfibrenet or FiNet as we use this connected to NTV and would like to keep this under any new system. Thank you.
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we use an android box with Finet.
Don't know about your model but would assume an android box is an android box?
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What an informative `take` you put together UsedBusTickets. Very helpful indeed. Just one question - Can you use the Mag 250 android box on either Skyfibrenet or FiNet as we use this connected to NTV and would like to keep this under any new system. Thank you.
no technical reason that I can think of. The guy who 'runs' Skyfiber used to install the mag250 so to be compketly sure ask him.