Have spent the afternoon going 10 rounds with the woman with the title of Retail Customer Relations Manager at this branch. I was trying to close an account for some friends that are now back in the UK & had more than enough documentation to prove who I was & letters signed by my friends giving permission for the cash to be given to me.
This female has to be one of the rudest, most surly "female dogs" I have ever come across in my entire life & I've spent many years in customer facing environments [
!] Banking she may well know, customer relations - NEVER in a million years. At first I was almost prepared to accept that it was her comparative lack of English that made her so aggressive, but having witnessed her attitude to 2 Turkish customers, I would now doubt that that is the case.
Good luck to anyone who has to have dealings with her, 'cos you'll sure as *ell need it