I had to go to ING on Tuesday, to draw out money on the sitesi account - probably the biggest mistake ever. My ticket was timed at approx 15:15, I finally got out at approx 17:45. There were actually only 2 tellers, & despite the place being mobbed, the head cashier thought it appropriate to come out of her office & stop both tellers working to do jobs for her. It is probably as near a riot as I have seen, a dozen or so Turkish people leaning over the counter in everyone's face & I genuinely believed at one point the security guy was going to pull out his gun.
The staff from upstairs all came downstairs to try & calm things down, but did nothing to help shorten the queue.
The man on the counter greeted me by name, once I finally got my turn, & from there it was downhill. According to him, my name wasn't on the account, they needed my tax no, passport & kimlik nos. What a load of bullsh1t, they have had all of that info since the account was at the Oyak bank, which ING took over IRO 6-7 years ago. I was told I would have to go upstairs to confirm everything, despite him having a copy of the notarised bank mandate, which had been emailed from the ING system that day, & complete with my signature, on his desk.
No wonder the queues are massive, the staff are working in *rap conditions with a *rap system & nobody in the bank seems to give a t0ss.