Golden moon hotel overbooking

[zoeg8]

I am staying at the golden moon hotel for two weeks on tuesday. After reading two seprate  reviews on this hotel I am really worried about going. Both reviews have mentioned turning up last week and been told they have overbooked the hotel. They were then offered a room down the road without any facilites, they discribed this as a hostel. They siad there were five other couples with the same problem. Does anyone know if this is a common problem with this hotel. I have emailed the hotel to comfrim my booking and had no reply. I am dreading turning up there on tuesday now!

[Jenny1]

Zoe I have stayed at Golden Moon a couple of times, lovely small friendly hotel, I personally haven't heard anything in the past regarding overbooking?
Did you book direct with hotel?
Not sure if this us the email address you used,
info@goldenmoonhotel.com. That's on updated website, maybe you would feel better if you called them? +90 252 613 3235, hope you get it sorted Zoe,

[zoeg8]

Thanks for the reply, I didn't book with the hotel direct , I have booked with co-op travel. I have voiced my concerns with them and they have given me  a 24 hour contact number. That is the email adress I used, I might have to give then a call. Maybe I am wording over nothing and last weeks bookings were a mistake. But I just don't won't to stay in a hostel for two week.

[gmoon]

Dear Zoe
My name is Mete Ay I own the Golden Moon Hotel .This year our hotel is so busy I did stop sale for those bookings which you were talking about but agency couldnt past it to the guest true and l did take them to help agency.I already paid so much for their booking.
I beleive you booked the promo room which is cheaper then standard room with good prices.There is already in my forcast .No problem at all.You dont need to dread yourself.We will make you comfortable and happy with your family.
All the best See you on tuesday.

[Jenny1]

Aw see Zoe, all sorted! Now you can look forward to it with no worries!

[Scunner]

Things get addressed quickly on CBF

Enjoy your holiday Zoe.

[zoeg8]

Thank you mete. Wow that was quick. I am really looking forward to the stay now as I have read all the other reviews and they are really good.

Thank you

zoe

[valleyboy]

Very impressive, great how this forum can work for people on all sorts of levels ![^]

[Highlander]

It is very impressive valleyboy and well done to Mete for responding so quickly.

[marina]

How nice of Mete to reply personaly  

Zoe, we stayed at Golden Moon a few years ago and had a wonderful holiday.  Don't worry.

Have a great holiday!