ING upstairs cashier desk has gone, it has been completley removed and is just a vacant space now, as is the rest of the floor all empty desks apart from 2. You have to take a ticket and wait downstairs for transactions, also gone is their customer service, there is a lady upstairs (near where Alper used to sit) who speaks ok English but if she laid back anymore when telling her your concerns/wants/needs she'd be on the ground!This is a bit like what happend to Fortis when the new accounts manager took over, it's a shame as their Orange account is a good and handy account. Also just to add the cash machine outside the old Kipa keeps your ATM cards when the sun heats up the buttons they do not work and therefore cannot input your pin and so the machine keeps your card as if you were trying to input a wrong pin because of this!