A spokesman from HSBC said: ‘We may ask about the purpose of a cash withdrawal when the transaction is large, unusual and out of keeping with the normal running of a customer’s account.
‘In these instances we may also ask the customer to show us evidence of what the cash is required for. The reason for this is twofold, as a responsible bank we have an obligation to our customers to protect them, and to minimise the opportunity for financial crime.
‘Transactions involving large sums of cash have inherent security issues and leave customers with very little protection should things go wrong.
‘So it’s only correct that, when appropriate, we ask customers the right questions and explore whether an alternative payment method might be safer and more convenient for them.
‘There is no restriction on the amount a customer can to withdraw from their accounts electronically, via cheque or banker's draft.’
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