Calis Beach and Fethiye Turkey Discussion Forum
Flights, Airlines and Airports => Flights to Dalaman and Turkey, Airlines and Airports => Topic started by: stoop on July 15, 2020, 10:09:30 AM
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Well we thought we had it all sorted for our cancelled flight on 15/05. How wrong we were.
I completed the refund request back in May and on 04/07/20 we got an email stating the refund had been paid back into our account. I waited a few days for it to appear ....nothing.
Now going around in circles with their help line, twitter and FB and supplying the info they asked for - still no refund.
Checking on Twitter it seems we are not alone. Many have had the same email and have not received their refund.
I was going to re-book with them for next year but I'm not sure I will now after the way we have been ignored and lied to when they have actually replied. I even got one reply yesterday saying they refunded me in April - before the flight was even cancelled! I've replied explaining how that can't be true but have yet to get a reply. They are useless - or very well trained to fob you off.
Anyone else in the same boat? I've not instigated a charge back with my card provider.
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Our refund for the 25th May all done and dusted in 58 days ej.
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Try checking with your card provider that you refund is not sitting in one of their internal General Ledger accounts. :)
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We got a very prompt response by emailing them on esupport@ easyjet. com. It was put back on our credit card within days.
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Easyjet refund on card after 53 days :) :) ;)
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Many having the same problem. Tesco looking into it. Easyjet absolutely useless.
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I’ve now received another email saying the refund is now processed and should be with me in 10 days!
I tried to do a flight change this morning. It went right through to the confirm button then computer said “no” .
Oh well worth a try.
Would have already booked for next year if I’d got my money back. They have released flights up to Sept 2021 today. No way are they getting my money that early when they are still cancelling flights for next month.
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I got an email yesterday apologising for the delay and that the refund would be made within 10 days. It was refund to my card days ago :)
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Gave up waiting due to the lies & poor CS so submitted a Section 75 with my credit card company which is going through the motions now.
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Gave up waiting due to the lies & poor CS so submitted a Section 75 with my credit card company which is going through the motions now.
Me to. Just awaiting Tesco’s response.
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trust me Lastminute.com are as bad if not worse. We were going to Budapest 3rd June cancelled 27th May. Not heard a dicky bird since. Sent an email to the CEO as they don't answer the phone, or eply to tweets. They told me they are very busy.
There's several words for people like that!
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Easyjet flights now out 2021 to end September.
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they are all a pack of sharks take your money and that's it, when it comes to paying it back they keep it as long as possible making interest
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they are all a pack of sharks take your money and that's it, when it comes to paying it back they keep it as long as possible making interest
Very true.
The good news is they paid the money into our account this evening.
Now to try and get some decent flights for next May.
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Gave up waiting due to the lies & poor CS so submitted a Section 75 with my credit card company which is going through the motions now.
Me to. Just awaiting Tesco’s response.
Tescos told me 6 weeks to action the request then 45 days for it to go through the system.
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I think the 45 days is the time the credit card company get to dispute the refund. :-\
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EasyJet flight refund received with no problems. Got email to say money being repaid and sorry for delay. Money in my bank two days later. Waited about 48 days