Indeed glad to hear that they sorted your issue out.
You were luckier than me it would seem. Two of the eight chairs I purchased just over a year ago, as part of a dining suite have broken. In both cases the front of the seat has come away from the rest of the chair. All the chairs have inadequate seat upholstery but this has only become apparent over time.
Bravocassa staff, last week, were polite but very unhelpful stating that because a year had passed there was nothing they could do. The ease in which they stated the store policy on faulty goods and purchases, led me to believe this was a much spoken phrase.
To be honest, I didn't think they'd do anything about my complaint but on the basis of most people buying a dining suite and expecting it to last longer than 13 months, I thought I'd try.
There are other stores that offer better value, quality and service.