I booked our flights with eDreams last week flying out with Thomas cook return flight with Monarch.
Within minutes of booking got a confirmation email with the flights & itinerary
Next day booked dog in kennel then the car parking & finally hotel night before at Gatwick, happy days all set for holiday...
Next day email received!! You are receiving this email because an error has occurred in your reservation for the flight operated by FLYTHOMASCOOK.
So i rings eDreams and they tell me nothing to worry about ring your credit card company and make sure they have sanctioned payment if they have you have nothing to worry about
Credit card company confirms £1700 pound paid to eDreams so i think panic over Turkey here we come
Next day another email You are receiving this email because an error has occurred in your reservation for the flight operated by FLYTHOMASCOOK please do not travel without valid tickets .You need to do another booking because your flight is unconfirmed with FLYTHOMASCOOK
So i spend another 20minutes premium rate on phone for a person with little English saying no seats available on Thomas cook flight sorry book again
So i say but you have taken my money answer yes but no seats on plane now, ok can i have a refund no sorry you have to put all complaints in writing !!!!
We will miss the next bit as they hung up after i blow my top FFS
I go on there web page use the help function tells me to send them a email with all correspondence if i want a refund
2 days later still no response
Rings back 30 minute premium rate to be told 30 days is the time for them to answer complaints and if i am successful could take up to 1 week to get money back on my credit card account
Silly me goes mad again giving them excuse to terminate the call
Please be warned sometimes it does not pay to use a 3rd party bookings as i have spoken to Thomas Cook today they tell me that only 30% of there plane is reserved for direct bookings, all the other seats are sold to people like eDreams or sky Scanners Etc
for me Never Again