I am surprised at your statement. Olga could not be more attentive and works very hard. She always answers our emails and we are very happy with her. In fact, I would say after 10 year of using other companies, Interturk is the best and we would not think of moving to another company. She has arranged so much for us in the last year and is always there to help when we ask. Her and Cenk are lovely people and I am sure there must be some mix up here.
Olga is also on F.B. and you can private message her, she always replies within the day.