So more than a week has past since the promise of a new cable, nothing's happened, the service has been as bad as ever, I have been monitoring the speed and I'm averaging half a meg. Last night the internet failed altogether and today I've no phone or Internet at all, after phoning customer services yet again, I'm told that its because I'm so far away from the exchange, the best I can get is 1 MPS. ( first I've heard of this ) I explain that my neighbours get much better connection speeds but she's totally disinterested telling me that if the signal is turned up, it will become more intermittent.
The engineer just turned up at the communal phone box for our complex, it looks like its been vandalised inside with bare wires everywhere, he plugged in his mobile handset into a point and held it at my ear so I could hear a crackly dial tone, he then said "Electric Man" and walked away. I've already had an electrician here on three separate occasions already.
And so here I am, back at square one, paying for a service that I'm not getting and to be honest, I'm loosing faith in getting this sorted, TTNET phone and Internet operate as completely different companies, this gives them the opportunity to blame each other, and why should they worry? I'm locked into a 2 year contract and they collect their money each month by direct debit.
I've just been out and bought a dongle which will allow me to check email etc but it's not fast enough to stream TV.