Well we thought we had it all sorted for our cancelled flight on 15/05. How wrong we were.
I completed the refund request back in May and on 04/07/20 we got an email stating the refund had been paid back into our account. I waited a few days for it to appear ....nothing.
Now going around in circles with their help line, twitter and FB and supplying the info they asked for - still no refund.
Checking on Twitter it seems we are not alone. Many have had the same email and have not received their refund.
I was going to re-book with them for next year but I'm not sure I will now after the way we have been ignored and lied to when they have actually replied. I even got one reply yesterday saying they refunded me in April - before the flight was even cancelled! I've replied explaining how that can't be true but have yet to get a reply. They are useless - or very well trained to fob you off.
Anyone else in the same boat? I've not instigated a charge back with my card provider.