As a pps to my last post as it were.We contacted a very good friend of ours who armed with all the info spoke to them on my wifes behalf.The answer was,"Fortis went bankrupt and we dont pay out in UK.Unfortunately,as some of you may know, Alper is training in Istanbul until about the 28th I think,has he got some questions to answer,I just hope he has still got some clout with Fortis to sort this mess out.We had closed all our other accounts with Fortis and made sure they had enough cash by giving them two days notice,but left my wifes as it was not so important,so we thought.