We were in Mrs Scunner's bank (LLoyds TSB) recently and she was informed that as her original branch was a TSB, and the one in Perth was originally a Lloyds, that her account would be closing and she would need to open a new bank account. She asked why, and it is all to do with the splitting of the two institutions as TSB will become a bank in it's own right again, and she is a TSB customer and a TSB this branch will not be.
Complete news to us but due to the fact there is no branch about to become a TSB here, it then appeared that there was no way round this. Could they simply change her account to a Lloyds one? No.
So we had a conversation between the two of us, right there in front of the Lloyds TSB lady where Mrs Scunner gave the idea to open a current account with Santander, where our mortgage is and where she has a savings account. And ultimately, this is what she did.
During the entire conversation at Lloyds, the lady never once said "well if you are going to have to open a new bank account, how about a Lloyds one?". We said we'd probably go to Santander, and she seemed quite happy with that.