Calis Beach and Fethiye Turkey Discussion Forum

General Topics => Computer Problems & Questions, Virus/Scam Warnings => Topic started by: Steve A on March 27, 2020, 16:55:33 PM

Title: E mail problems
Post by: Steve A on March 27, 2020, 16:55:33 PM

Hope we have an expert on here who can help.
Just set up my new HP laptop with Windows 10 OS.This gives you step by step to sync other devices which I have done ie iPad and iPhone no issues.
However when I send mail on the laptop I can receive it on my other devices but not the laptop.
If I send from my other devices I can send but not received on laptop.
So in short laptop sending but not receiving.
Obviously same e mail address which was apparently imported as part of the set up/ sync process.

Title: Re: E mail problems
Post by: Scunner on March 27, 2020, 17:57:42 PM

Are you using Outlook Steve or the Windows 10 mail app?

Title: Re: E mail problems
Post by: Steve A on March 27, 2020, 22:01:38 PM

Outlook I think it just automatically transferred everything

Title: Re: E mail problems
Post by: Scunner on March 28, 2020, 20:08:42 PM

Steve this is a difficult way to get any progress quickly :D

What is the bit after the @ in your email address?

Title: Re: E mail problems
Post by: Steve A on March 28, 2020, 21:22:53 PM

tiscali.co.uk

Title: Re: E mail problems
Post by: Scunner on March 28, 2020, 22:17:29 PM

Firstly just check the settings it pulled in. In Outlook, File -> Account Settings

Tiscali settings as found online:

Incoming

 

Server type    POP3

 

Server address  pop3.tiscali.co.uk

 

User Name     xxxxxxxxxxxx@tiscali.co.uk  (your email address)

 

Password         xxxxxxxxxxxxxxxxxxxxxxx    (your password)

 

Server Port Number   110

 

Use Secure authentication  (only this box ticked)

 

PIPELING

 

Both boxes ticked

 

ie:-

 

Enable for checking mail

 

Enable for deleteing mail

 

OUTGOING

 

SMTP server  address     smtp.tiscali.co.uk

 

Server Port Number   587

 

SMTP server requires authentication (box ticked)

 

Use the following login (radio button active)

 

Username  xxxxxxxxxxxxxxx@tiscali.co.uk  (your email address)

 

Password   xxxxxxxxxxxxxxxxxxxxxxx          (your password)

 

Secure connection      TLS

Title: Re: E mail problems
Post by: Steve A on March 29, 2020, 00:03:39 AM

Cheers Keith I’ll check this out in the morning

Title: Re: E mail problems
Post by: Steve A on April 06, 2020, 15:22:19 PM

Thanks for your help Keith all sorted now,a little bit different on W10 ,for some reason didn’t auto set up so had to use POP3/IMAP option in set up wizard ,change password via webmail and all done.

Title: Re: E mail problems
Post by: hornedfrog on April 06, 2020, 15:43:47 PM

Hi, Steve. If you have more than one device you need emails, you should consider using IMAP, rather than POP as IMAP will allow sync across devices because it holds the messages on the server. POP will normally download it to the first device accessing the message but doesn't reflect on other devices. Here's an excerpt that helps explain the differences:

Quote

Essentially, the main difference of the two protocols is that POP downloads emails from the server for permanent local storage, while IMAP leaves them on the server and just caches (temporarily stores) emails locally. In other words, IMAP is a form of cloud storage.

The full article is found at https://www.makeuseof.com/tag/pop-vs-imap/ (https://www.makeuseof.com/tag/pop-vs-imap/)

IMAP tends to be better if you have laptops, phones and tablets all needing to access messages with updated status (or if you use third-person access to webmail).
I hope this helps.
Dale